SHIPPING, RETURNS & REFUNDS
RETURN & REFUND POLICY
Due to intimate nature and hygienic reasons, we cannot accept returns or exchanges of our products if they have already been worn. Only sealed, unused and unopened products in original packaging are eligible for a refund.
All our rings go through rigorous multi-step quality control inspection before they are carefully packed and shipped. Please make sure you follow our Sizing Guide to select the correct size.
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Our policy ensures that all customers receive brand new, untouched and immaculate products.
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In case there is a problem with your product, feel free to contact us at:
and we will try to find a solution.
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If you would like to return a ring or apply for a refund, please contact us on our e-mail beforehand. All return shipping costs must be covered by the buyer.
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By placing your order with HIMEROS, you certify that you have read and accepted our Return & Refund Policy.
SHIPPING INFO
We are shipping worldwide and use different shipping carriers (FedEx, DHL, UPS, etc).
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DELIVERY TIME
Delivery time varies for different countries. If you want the fastest possible delivery, please choose “Express Shipping” at checkout.
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SHIPPING COSTS
We offer free shipping for all orders over $400. For all orders under $400, shipping costs will be calculated at checkout.
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PACKAGING
We use discrete cardboard packaging that does not reveal what is inside the package.
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PROCESSING TIME AND ORDER TRACKING
All orders are usually processed within 48 hours. There might be a longer delay if we are experiencing a larger number of orders. Please allow an additional day or two in such cases. Once your order was shipped, you will receive a tracking number.
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DAMAGES
Himerosjewelry.com is not liable for any damages or lost packages by the shipping carrier. Please contact the shipment carrier to resolve the problem. In that event also contact us, so we can help in whichever way we can.
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CUSTOMS, DUTIES, AND TAXES
International customers outside EU are responsible for all import/customs/local tax fees that may be incurred upon receipt of your package.
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